App Privacy Policy


We are committed to protecting your privacy, and we take the responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.

What We Collect

To use the app in conjunction with our service, you or your administrator will first need to set up your device on the platform. At a minimum, this requires entry of the following information:

  • A unique identifier (this can sometimes be your device’s IMEI number but only if this has been explicitly supplied to the administrator, we do not collect this electronically)
  • Your name
  • Your e-mail address
  • Your device’s phone number

Please contact your administrator for further information. During the course of normal use, the app may collect and transmit to us the following information:

  • Your location (as provided by your device’s Location Service)
  • Your device’s battery level
  • Your device’s signal strength (v3 and above, Android only)
  • The SSID of the Wi-Fi network you are connected to (v3 and above only)
  • The version of the app you are running
  • Your device’s operating system version

If you use the app’s “man down” feature, we will use your device’s accelerometer sensor to detect whether your device has moved within a configurable period.

Use Of Customer Information

We require certain information to allow you to use our services. We collect the details provided by you and / or your administrator, together with information we learn about you from your use of our services.

We may use your information to provide and personalise our service. We may also use your contact details to communicate with you. We may use your information to send you news about our products and services. We may contact you by e-mail and / or telephone (including SMS) for these purposes.

Your data may be used for the following purposes: accounting, billing and audit, security, administrative and legal purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.

If you do not want to receive commercial communications from us, you may opt out by following the unsubscribe link in any of our e-mail communications.

We like to receive feedback from our customers to help us improve our service. We may contact you by e-mail or telephone to ask your opinions.

Please note there may be instances where it may be necessary for us to communicate with you for administrative or operational reasons relating, for example, to advise you of alterations to our services.

We may also use and analyse the information that we collect so that we can administer, support, improve and develop our business.

The information that you provide to us will be held securely in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you. It is possible that your data may be processed outside of Europe.

Site Tracking

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of our applications and online services to better meet the needs of customers. This software does not enable us to capture any personally identifying information.

Security & Data Retention

When you enter personally identifying information, your details are transmitted across the internet in encrypted form.

Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may request proof of identity before we can disclose sensitive information to you.

In the circumstances set out in this policy where we pass your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by us. This does not apply where we are required by law to pass your information to a third party.

We will retain your information for a reasonable period or as long as the law requires.


Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie you can use most of the features on the web site. Our cookies do not contain any personally identifying information.

Cookies may also be used in e-mail messages you have agreed to receive and on our website to help us measure the effectiveness of our advertising and how visitors use our site. If you do not want to help us learn how to improve our offers and marketing strategy, you can opt out of this e-mail cookie. If you click on a link in the e-mail, we may set a cookie on your browser.

If you visit any of our web sites as a result of clicking on a link, we are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our e-mails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future. Please note that this information is for our use only – we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.

Use Of Pixels

In order to understand how our customers interact with the e-mails and the content that we send, we may use pixels in the e-mail in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive e-mails in text or HTML form.

Your Consent

In using our services, you consent to the collection and use of this information by us in the ways described above.

If you have any further questions about our Privacy Policy or its implementation, please contact us. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

Why PACE First?

Our people have experience in over 130 countries conducting assessments, delivering training, researching project feasibility, leading complex negotiations, developing business continuity plans, providing equipment & logistics, connecting with local experts, ensuring on-ground protection and supporting during crises.

Our clients include international businesses, insurers, media, resources, telecommunications, aid workers, sports administrators and leisure travellers. We manage their operational, travel and security risks in some of the most complex, remote and hostile environments in the world.

PACE First Capability Statement
Call Pace First in an Emergency


If you need help, contact us on +61 2 8016 9212